Frequently Asked Questions

I am out of medication, how do I get a prescription refill?

The first step to refilling your prescription is to call your pharmacy and request a refill request to be faxed to our office. To learn more about our prescription policy, please click here.

How do I get a copy of my medical records?

Most importantly we would need a signed release then a required minimum $10 fee must be paid.
To view our medical records policy, please click here.

Are you providers of my insurance?

For a list of accepted insurances, please click here.

Do I need a referral to come to your office?

To see a physician it is based upon your insurance coverage whether or not you will need a referral. If you are a physical therapy patient you do not need a referral.

I am a veteran, what steps do I need to take to become a patient of your office?

If you are a veteran in need of orthopedic care, contact the VA for a referral to our office for an appointment.

Can I make an appointment the same day I call your office?

Yes, Guilford Orthopaedic and Sports Medicine Center proudly accepts same day appointments. To make an appointment today please call 336-275-3325.

What if I don’t have insurance?

We accept self-pay patients; a $250 deposit is due at the time of your appointment.

How much is my copay?

Your copay amount is listed on your insurance card next to where specialist is listed.

I was injured on the job, what do I need to do to make an appointment?

If you were injured on the job and need to make an appointment with us, contact your employer to have them schedule your appointment.

I was involved in a Motor Vehicle Accident (MVA), what do I need to do to make an appointment?

We do not involve ourselves with third party cases, in which you would set up your appointment and file your personal insurance.

Where are you located?

1915 Lendew St.
Greensboro, NC 27408

For directions to our facility, please click here.

Do you provide transportation if I am unable to get to your office?

No, we do not currently provide transportation to our facility.

How do I make a Physical Therapy appointment?

Contact our Physical Therapy department for appointments at 336-275-7405.

What are your hours of operation?

Office Hours
Monday-Thursday: 8:00 am – 5:30 pm
Friday: 8:00 am – 5:00 pm
Saturday: 9:00 am – 1:00 pm

Physical Therapy Hours
Monday-Thursday: 6:00 am – 6:30 pm
Friday: 6:00 am – 4:00 pm

After Hours Urgent Care:
Monday-Friday: 5:30 pm to 9:00 pm
Saturday: 9:00 am to 2:00 pm
Sunday: 10:00 am to 2:00 pm

Do you do sports physicals?

Yes, for more information on sports physicals, please click here.

Do I need an appointment or can I just walk-in?

We do not currently accept walk-ins. If you would like to make an appointment please call 336-275-3325.

What is your fax number?

Office Fax: 336-275-5346
Physical Therapy Fax: 336-275-3320

What forms do I need to fill out prior to my appointment?

To learn which forms you will need to fill out prior to your appointment, please click here.

What do I need to bring with me to my appointment?

Be sure to have your insurance card/s, copay, photo I.D., any required paperwork and MRIs/CTs/X-Rays.

For more information on what to bring to your appointment, please click here.

Do you have a Spanish speaking translator in your office?

Yes, we have a Spanish speaking translator on our staff.