Prescription Policy

The first step to refilling your prescription is to call your pharmacy and request a refill request to be faxed to our office.

Some medications can be electronically transmitted to the pharmacy; other types of medications require that you pick up a written prescription from our office. Please check with your physician about your specific medication.

Prescription refills take 24-48 hours to process and complete. Please allow yourself at least two days to get the medication filled. Please plan ahead if the prescription is due on a weekend or holiday, and give us enough time to prepare the prescription.

Requests for same day walk in refills (requested by walking into the clinic) will not be honored. You must give the staff 24-48 hours to prepare the prescription. A request that is called in or faxed after 3pm will be considered a following day request.

If your prescription runs out early for any reason (for example, you take more than is prescribed or you lose your prescription/medication), your provider will not prescribe extra medication for you or give you and early refill. If you run out of your medication early, you will have to wait until the next prescription is due.

We do not refill prescriptions after hours and on the weekends. There will be no refills after hours by any of our on-call physicians or physician assistants for any reason. The on-call providers are to be called for emergencies only.

We will be unable to start a new narcotic medication prescription over the phone that has not been discussed with your physician during an office visit.

Our office hours are Monday through Thursday 8:00am -5:30pm and Friday 8:00am – 5:00